Challenge: Adakhliya Governorate’s digital transformation projects presented a low adoption risk, which hindered return on investment (ROI) due to a lack of clarity regarding end-user needs and a lack of engagement strategies.

Solution: Riwaia developed user-centric strategies for 10 projects, which included corporate communications, training, impact measurement, and leadership engagement. We also created a corporate change strategy to ensure consistent and supportive activities across all initiatives.

Outcome: The strategies ensured higher adoption rates, maximized ROI, and empowered citizens to embrace digital services, thus driving the success of Adakhliya’s transformation